Shipping
Is there any shipping fees?
We hate when websites ask us to pay shipping charges & what we hate, we don’t do! Hence, we don’t charge you anything for shipping in India 🙂
When is my order shipped?
Your order will be processed and ready to dispatch within 24 hours after you send photos. We usually dispatch your parcel on the same day.
After dispatching the order, it takes around 4 to 7 days to get delivered at your address.
Though delivery time varies from various area, pincode and city.
For urban cities like Delhi, Mumbai, Kolkata, Hyderabad, Bengaluru, etc. It will take 3-4 Business Days.
And it will take 4-7 Business Days for other cities.
Which courier company do you use for shipping?
We have partnered with reputed courier companies like FedEx, Bluedart, Xpressbees, Delhivery and more for delivery. Depending on your location, transit time and weight of the product one of these will be used.
How do I track the status of my orders?
Once your order is shipped, we will share the tracking id and courier company name via email as well as message. You can track your order by visiting the courier company’s website and entering your tracking information there.
My parcel is marked as delivered, but it hasn’t been received. What can I do?
This is an extremely rare scenario (<1 in about 500 orders), but we understand that it can happen due to a mistake by the delivery executive. In such cases, please do check with the security guard/office or any similar place where the executive may have kept the parcel. If not, please reach out to us within 48 hours of the parcel being marked as delivered by the courier company. Courier companies don’t accept such requests after 2 days and hence, we won’t be able to get a complaint raised with them after 2 days.
Do you provide international shipping?
Yes, international shipping is available. Unfortunately, international shipping is costly and we have to charge for that. Shipping rates vary from country to country and will be available on the checkout page after the address is provided. If you don’t find your destination country on the checkout page, please feel free to contact us. We will see if shipping can be done there 🙂
Returns & Refund
In what case is my product eligible for Return/ Replacement?
- In case you receive a broken/damaged product
- In case you receive wrong product
How do I return the product I receive?
We take pride in the quality of items we ship. So, we really believe your loved one will absolutely love our product.
All our gift items are carefully packed in order to prevent any kind of damage. In the unlikely event a gift is received in broken/damaged condition, we can provide you with a replacement. All replacement requests are to be made within 3 days of delivery of the product. You can place the replacement request by sending us a mail at [email protected] or you can also send us a Whatsapp message on 91-8866066020. Please note, no refunds will be made in any case. We will happily replace your gift if there’s any issue of damage.
Cancellations
- No cancellations are available for Personalized Gifts in any case.
- No Cancellations on Non-Personalized Gifts can be done once the gift has been dispatched/packed.